Archives For May 2006

>eFax sucks

2006/05/03 — 1 Comment

>I wanted to cancel my efax account… it is very difficult to do. You have to chat with some offshore worker online and have to threaten them with reversed creditcard charges and BBB complaints:

Begin Painful Transcript:

Welcome to chat.
The session has been accepted.
{Craig H.} Hello, David. Welcome to our j2 Global online chat service. I am Craig, your Online Support Representative.
{Craig H.} I’m sorry to hear that you wish to cancel the account. Could you please provide me your Fax number and PIN for verification purposes?
{david} # is (312) 275-****
{david} looking up pin now
{Craig H.} Okay.
{david} pin is ****
{Craig H.} Thank you for the information. Please give me a moment while I pull up your account. In the meanwhile, may I ask you why are canceling the number?
{david} I never use fax anymore
{Craig H.} David, I can understand that currently you do not need the service, since you don’t use much. In the current situation as a special consideration, we will waive off the monthly fee for two months. You can use the fax service without paying any monthly fees for the next two billing cycles. Please feel free to contact us at any time. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number.
{Craig H.} Your eFax account will be credited with $**.** so that you may utilize our services without being billed our monthly fee for the next two billing cycles.
{Craig H.} Since you will not be charged any monthly fees for the next two months you may keep the account till then. If at all you find that you need our services during this period, then you will still have the account. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime.
{david} No thanks. you need to cancel it now. thanks.

*** 2 – 3 minutes go by ***

{david} are you cancelling my account?
{Craig H.} David, I understand that you don’t need the service. You have been offered two months credit since your are our esteemed customer. Since you have already paid for the month, I suggest you to retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months.
{Craig H.} I suggest you to make use of your account till the end of credit period.
{Craig H.} As a good will gesture to continue our association we will offer you an additional gift balance of $10 along with the monthly credit which will enable to send up to 100 additional fax pages free of cost anywhere in USA & Canada. It could indeed be very helpful (as we have found so, with many customers) to keep the account during this period to see if the need ever arises for our services. If so, you will still have the account. If not, then no harm has done. You can always contact us back at the end of this period and intimate us of your decision to continue with the service or not.
{Craig H.} After completion of the 2 months credit period, if you feel that the fax number does not serve your purpose, you can get back to us immediately without any further obligation to stay back. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time.

*** 30 seconds go by ***

{david} if you do not cancel my account today i am going to ask my credit card company to place a hold on all future charges
{david} you need to cancel it now, thank you
{david} I will also report you to the better business bureau. i seems like you are trying to pull a fast one on your customers by not allowing cacellation via the “may account” login on your website
{Craig H.} Daid, I am sorry to make you upset. I sincerely apologize for any inconvenience caused to you.
{Craig H.} Just wanted you to take benefit of 2 month credit period, till you finally decide.

*** Another pause ***

{david} so you are cancelling my account now right?
{Craig H.} As per your request, your account have been cancelled. Billing for your number (312) 275-**** will cease immediately.
{david} I have finally decided that my accounjt is not needed, you should cancel my account now, thank you.
{Craig H.} I’m sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Craig H.} Is there anything else you would like me to assist you with?
{david} absolutely not

End of painful transcript…

what assholes

Last modified: Wed May 3 11:14:54 CDT 2006